Modernize IT Operations: Meet HPE Datacenter Care

Customers are asking a lot more from their IT support providers these days, and rightly so. The technology of today’s businesses is – to borrow the old GM slogan – not your father’s data center. It’s a complex, dynamic suite of multi-vendor solutions that includes both on-prem and public cloud plus IT is constantly expanding its scope as companies push new business models and require new innovative IT solutions. It’s a mix of heavy-duty workloads like SAP running alongside front-end, cloud-native apps. There’s a growing emphasis on performance and automation, plus more focus on security and compliance.

IT Organizations will benefit from access to additional expertise, insight, and best in class proven advice to meet these IT challenges.

How far we’ve come (and how far we still need to go)

Take backup, for instance. Back when I started my career 30+ years ago, part of my IT role was performing backups overnight for a large company in London. I remember carrying boxes of tapes all the way down Oxford Street to a secure location. I used to wonder how long it would take to recover from an outage if one occurred. So many elements would have to work perfectly including physically transferring the tapes back to the datacenter, loading the data then getting all the applications and systems operational. Would the process work, how long would it take, what could go wrong, had we identified and mitigated all the potential risks? In the years I worked in that role, I don’t recall anybody ever testing the backup & recover process! https://community.hpe.com/t5/Transforming-IT/Modernize-IT-Operations-Meet-HPE-Datacenter-Care/ba-p/7022078#.W_QaItUzapp

Disrupting cyberwar with open source intelligence

When invaders turned the digital information space into a battlefield, citizen volunteers innovated a new kind of combat. Ukrainian activists are working on the front lines to fight information aggression.

For better or for worse, warfare drives technology innovation. World War I turned the airplane from a rickety contraption into an essential force in battlefield dominance; World War II brought us jet planes, radar, and atom bombs. Today, attacks come through the Internet, not from the sky—and so do the responses.

The cyberattack offensive that Russia launched in Ukraine in 2014 introduced a new doctrine, hybrid warfare, that blends special-forces military action, sophisticated propaganda, social media manipulation, and hacking. And the resistance is coming from volunteers who work together.

 

https://www.hpe.com/us/en/insights/articles/disrupting-cyberwar-with-open-source-intelligence-1810.html?jumpid=in_510404507_Partners_disruptingcyberwar1025

Don’t settle for two-tiered IT

In order to meet the challenges and opportunities of the digital era, businesses are transforming and IT leaders are implementing hybrid cloud environments. To support a new and ever-changing generation of technology solutions, businesses seek a hybrid IT environment in which all infrastructure is flexible, automated, and easy to manage. On-premises deployment is deemed optimal, however the needs that drive public cloud adoption remain. Businesses face resource and knowledge constraints and must find a way to introduce the benefits of the public cloud into their data center environments. As a solution, businesses turn to advisory and management services to address the key challenges throughout the digital transformation. Learn more https://www.hpe.com/us/en/resources/services/consumption-based-services.html

Mobility and IoT in the digital age

Build efficient, quality synergies among humans, machines, software, and environments to achieve the business outcomes needed to thrive in the digital age. Our broad portfolio of mobility and IoT solutions will help you succeed today and in the future.

Realize the promises of mobility and IoT solutions now

Simplify mobility with an end-to-end portfolio of mobility software, infrastructure, and unified communications. We provide products, services, and integration specialists—including market-leading offerings from Aruba, a Hewlett Packard Enterprise company.

Connecting customer experiences, the workplace, and the unconnected

Unleash innovation with IoT. Mobile IOT helps drive efficiencies, engage customers, and develop new business with greater insights at the Intelligent Edge.

 

Modern customer experiences

Deliver personalized offers and product information with location-based services. Enhance customer experiences with apps for specific tasks, and industries.

 

Making business smarter

Develop smart workplaces  by bridging the physical and digital with actionable intelligence to boost employee productivity and efficiency

Connecting the unconnected

Computing at the intelligent edge reduces delay and bandwidth consumption while uncovering ways to drive efficiencies, engage customers, and develop business. continue reading https://www.hpe.com/us/en/solutions/mobility.html

New Offers for small and midsize businesses

Should you choose time over money, or money over time? This is one of those so-called dilemmas of happiness.  It’s hard to choose; we all want both.  At Hewlett Packard Enterprise, we believe both are important as to how we offer our IT to you.  Beginning in February, HPE is introducing a new operating model that will save small and midsize customers both time and money.

These new SMB offers will initially be available for these platforms i.e. HPE ProLiant ML350 Gen10 Server, HPE ProLiant ML110 Gen10 Server, HPE ProLiant ML30 Gen9 Server, and HPE ProLiant MicroServer Gen10.  By streamlining our portfolio we are keeping the model simple with value-add configurations that can include HPE Pointnext operational services, as well as integrated software.  These offers can be quickly deployed by our partners for our customers.

This new operating model brings these two most important key elements – special low pricing and quick deployment since these products are always in stock and ready to ship from our partners.  Available for purchase or as a monthly subscription, you will find our new offers affordable and simple to acquire.  And you may be able to trade in your old IT for cash back.

These new offers will be deployed regionally as Smart Buy Express Offers in North America, Top Value Offers in Europe, and Intelligent Buy Offers in Asia Pacific and Japan.

4 Hospitality IoT Trends to Watch Out for in 2018

With our industry’s seismic transition toward providing home-like experiences in the wake of popular services like Airbnb, HomeAway and VRBO, you’re likely in the process of taking your wireless infrastructure beyond just offering free Wi-Fi to enabling next-generation guest journeys.

Regardless of the size or type of property you operate, brands like yours will be embracing IoT devices, and related innovations, over the next year to get you to your goals. This article from Aruba, a Hewlett Packard Enterprise company, discusses the four most important IoT and wireless innovations for hoteliers in the coming year.

1) Location Awareness Helps Create Home Away From Home

By deploying Bluetooth-enabled IoT sensors throughout your property, along with the latest innovations in location-aware mobility and analytics solutions, you can automatically recognize and register guests the minute they step onto your property. Eliminating the stop at the registration desk goes a long way toward mirroring the experience of walking in the door at home.

As newly-arrived guests proceed through your lobby, they can receive an automated update, via your mobile app, on the status of their room. If it’s not yet available, the same technology can offer them a discount on a snack or free cocktail in the lounge. Whenever a guest ultimately heads for their room, they can set the climate controls before they arrive.

Once in their accommodation, your IoT-enabled and location-aware infrastructure will work for you in other ways. For example, it can permit guests to stream personal content onto their in-room television while using your mobile app to schedule a massage in your spa and order a beverage to arrive pool side the same time as they do. As wireless solutions advance, expect even more options, such as using a mobile device to project a preferred fitness routine onto a full-length mirror.

2) Improved Access Management Supports Frictionless Journeys

An important contributor to creating home-like experiences is reducing friction, including around mobile connectivity.

For example, if your organization still presents guests with cumbersome authentication routines for accessing the Wi-Fi, that will be on its way out in 2018. Rather than typing in arcane, lengthy usernames and passwords, you need to enable them to authenticate with a single touch – and let your access management solution handle the device identification and network security chores.

With even more advanced access solutions, your regular visitors need only complete the log-in process once over a given period of time, such as quarterly or bi-annually. Larger brands have already begun enabling this functionality across multiple properties. So, if you visit a brand’s property in New York and log in to the network, when you visit a sister property in San Francisco two weeks later, you’ll already be recognized.

Another way to alleviate friction is by deploying navigation features within your mobile app to guide guests to food and beverage options. More advanced implementations can include real-time seating availabilities for encouraging guests to visit underutilized locations. Another capability is offering guests already waiting at a packed location an enticement to patronize an option that is virtually empty.

Sophisticated mobile engagement tools can also draw data from other records to automatically detect when a large group appears headed for refreshment and offer them specials at locations where demand is currently low. Similarly, such solutions can help you redirect staff to ensure locations experiencing demand spikes have the personnel to cover.

3) Asset Tags Enhance Experiences and Resource Utilization

Even the most home-like experiences and frictionless journeys can all be overshadowed by frustration caused by something as simple as a luggage cart delay. However, this perennial bottleneck is solved by adding cost-effective asset tracking technologies to your location-based solution. Then, you can enable your staff, or even your guests, to pinpoint carts for fast retrieval on your mobile app.

Similarly, it’s a real buzz kill for guests to encounter a gauntlet of dining carts and trays on the way to their room, diminishing your efforts to present an attractive hallway decor. With asset tagging, your staff can get alerts whenever meal carts leave a room – and wherever they are in the building – for fast and efficient retrieval.

The best deployments even track how long an asset remains stationary, such as in a guest room, and alerts staff. Then a human can check whether a guest is finished or, in the case of luggage carts, may even need an assist.

But, before staff intervenes, a personalized message can be delivered to the guest, creating yet one more touch point that feels unique and special.

4) Zoning + AI = Latest IoT Security Innovations

To effectively drive the experiences we’ve discussed, IoT-enabled systems must also be secure. We’ve already seen attempts by hackers to access hospitality networks via IoT devices, such as compromising an IoT fish tank sensor in an attempt to steal data

Advanced IoT security options include the ability to group your connected IoT devices into “zones” for segregating them on your network. This improves the ability to apply customized security policies, such as defining one set of policies for asset tags and another for network-connected door locks.

Additionally, the best solutions infuse real-time intelligence, advanced analytics and AI-based machine learning. Such tools can spot changes – at millisecond speeds – in user or device behavior that may indicate an invasion has evaded your perimeter defenses. Affected devices can then be automatically quarantined and an alert sent to a designated human to investigate.

No matter what your specific guest experience modernization entails, it’s clear IoT will play an increasingly vital role in 2018 and beyond. To get the most from your deployment, now is the time to consider the options available to help your organization stand out from the rest.

 

Referrence

https://hospitalitytech.com/4-hospitality-iot-trends-watch-out-2018

 

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