This service allow Customers to purchase a set number of support hours per quarter from ASC Services, under guaranteed response time to attend to support calls. The usage of the contract is flexible. It can be used for almost any task that involves IT activities such as:
- Day-to-day maintenance and housekeeping tasks.
- One-to-one training and skills transfer.
- Further Development of the existing IT Infrastructure.
- Implementation of new systems as per customer requirements.
The usage of the contract is administered in conjunction with the customer. Under the scope of the contract, ASC Services becomes a “Technology Partner”, providing advice in the technologies available, and the best way to address technological change in line with the business objectives. The contract then becomes the framework for the development of the IT infrastructure in order to meet business requirements, acting as compliment to existing internal resources, allowing the internal IT personnel to concentrate in the management and planning of IT