Customers are asking a lot more from their IT support providers these days, and rightly so. The technology of today’s businesses is – to borrow the old GM slogan – not your father’s data center. It’s a complex, dynamic suite of multi-vendor solutions that includes both on-prem and public cloud plus IT is constantly expanding its scope as companies push new business models and require new innovative IT solutions. It’s a mix of heavy-duty workloads like SAP running alongside front-end, cloud-native apps. There’s a growing emphasis on performance and automation, plus more focus on security and compliance.
IT Organizations will benefit from access to additional expertise, insight, and best in class proven advice to meet these IT challenges.
How far we’ve come (and how far we still need to go)
Take backup, for instance. Back when I started my career 30+ years ago, part of my IT role was performing backups overnight for a large company in London. I remember carrying boxes of tapes all the way down Oxford Street to a secure location. I used to wonder how long it would take to recover from an outage if one occurred. So many elements would have to work perfectly including physically transferring the tapes back to the datacenter, loading the data then getting all the applications and systems operational. Would the process work, how long would it take, what could go wrong, had we identified and mitigated all the potential risks? In the years I worked in that role, I don’t recall anybody ever testing the backup & recover process! https://community.hpe.com/t5/Transforming-IT/Modernize-IT-Operations-Meet-HPE-Datacenter-Care/ba-p/7022078#.W_QaItUzapp